I have over 30 years of experience in IT subjects such as:
- IT Service Management (ITSM) and Service Delivery (ITIL)
- Management-level skills and people skills
- Business strategy; technology, process and commercials
- Technical Project Management (Scrum (Agile), waterfall, Kanban)
- Reporting and working at executive level
- Matrix Management
- Team Building
- Technical transformation
- Hands-on technical IT (desktop, server, storage, systems and networking, Windows, Linux, virtualisation and cloud platforms)
- Technical Debt reduction
- Training development, instructional design and training delivery
- Major Incident, Incident, Problem and Change Management
- Root Cause Analysis
- Vulnerability scanning and asset inventory platforms
- Cloud platform (internal and SaaS) projects and migrations
- Technical debt mitigation
- Electronic engineering - first as a career, then as a hobby
I have worked with many organisations; both on their technical needs and also their process and compliance requirements - either to create or to improve existing processes.
During my working career, I have:
- Defined, created and transformed help desk and call centre services.
- Worked on the Management Team for a project set up for the migration of a 400-seat call centre to a new, green-field site for Dixons Stores Group, Orange and France Telecom. Project duration was 8 months and it was completed on time and on budget. Key responsibilities were: Knowledge Management, team structure and training needs analysis / recruitment and onboarding.
- Worked in data centres; hands-on, technical design and leadership (Western Digital, Unipro, Application Solutions)
- Been a 3rd line support engineer for an EMEA R&D and customer proof of concept lab, testing technologies such as: Windows, Linux, Xen and VMWare (Virtualisation), Petabyte-sized object storage, SAS direct attached storage and storage area networks, Terabyte-level flash arrays and Enterprise-class NVMe SSDs; with networking/connectivity technologies such as: fibre, 10G Ethernet and Infiniband. (HGST/Western Digital).
- Engaged with global corporates, conducting Quarterly Business Reviews (LinkedIn, various global banks)
- Led the EMEA Enterprise Customer Support team for HGST / Western Digital
- Assisted businesses to setup Knowledge Management frameworks; including British Telecom and SWIFT (banking)
- Created and managed virtualised vulnerability scanning, inventory and patch auditing platforms for Information Security compliance
- Developed InfoSec strategies (Cyber Essentials+ and GDPR), both technical and for compliance
- Written technical books and training material; including ghost writing for major global brands (Red Hat, Microsoft, Sky, Reuters)
- Assisted companies with Training Needs Analysis and Instructional Design tasks
- Presented to Senior Leadership teams, Directors and large (400+) conference audiences
GDPR compliance document for a SaaS platform
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I enjoy a challenge and cope well under pressure. One of my last roles was as as a Global Major Incident Manager, supporting some 700 systems.
I ran my own training and consulting business (8 staff) for over 10 years.
Get in touch!