I have over 30 years of experience in IT subjects such as:

  • IT Service Management (ITSM) and Service Delivery (ITIL)
  • Management-level skills and people skills
  • Business strategy; technology, process and commercials
  • Technical Project Management (Scrum (Agile), waterfall, Kanban)
  • Reporting and working at executive level
  • Matrix Management
  • Team Building
  • Technical transformation
  • Hands-on technical IT (desktop, server, storage, systems and networking, Windows, Linux, virtualisation and cloud platforms)
  • Technical Debt reduction
  • Training development, instructional design and training delivery
  • Major Incident, Incident, Problem and Change Management
  • Root Cause Analysis
  • Vulnerability scanning and asset inventory platforms
  • Cloud platform (internal and SaaS) projects and migrations
  • Technical debt mitigation
  • Electronic engineering - first as a career, then as a hobby
HGST Active Archive
HGST Active Archive (San Jose, Technical Training)


I have worked with many organisations; both on their technical needs and also their process and compliance requirements - either to create or to improve existing processes.

During my working career, I have:

  • Defined, created and transformed help desk and call centre services.
  • Worked on the Management Team for a project set up for the migration of a 400-seat call centre to a new, green-field site for Dixons Stores Group, Orange and France Telecom. Project duration was 8 months and it was completed on time and on budget. Key responsibilities were: Knowledge Management, team structure and training needs analysis / recruitment and onboarding.
  • Worked in data centres; hands-on, technical design and leadership (Western Digital, Unipro, Application Solutions)
  • Been a 3rd line support engineer for an EMEA R&D and customer proof of concept lab, testing technologies such as: Windows, Linux, Xen and VMWare (Virtualisation), Petabyte-sized object storage, SAS direct attached storage and storage area networks, Terabyte-level flash arrays and Enterprise-class NVMe SSDs; with networking/connectivity technologies such as: fibre, 10G Ethernet and Infiniband. (HGST/Western Digital).
  • Engaged with global corporates, conducting Quarterly Business Reviews (LinkedIn, various global banks)
  • Led the EMEA Enterprise Customer Support team for HGST / Western Digital
  • Assisted businesses to setup Knowledge Management frameworks; including British Telecom and SWIFT (banking)
  • Created and managed virtualised vulnerability scanning, inventory and patch auditing platforms for Information Security compliance
  • Developed InfoSec strategies (Cyber Essentials+ and GDPR), both technical and for compliance
  • Written technical books and training material; including ghost writing for major global brands (Red Hat, Microsoft, Sky, Reuters)
  • Assisted companies with Training Needs Analysis and Instructional Design tasks
  • Presented to Senior Leadership teams, Directors and large (400+) conference audiences

GDPR Compliance Doc for a SaaS platform

GDPR compliance document for a SaaS platform
(Company logo and page styling removed)


I enjoy a challenge and cope well under pressure. One of my last roles was as as a Global Major Incident Manager, supporting some 700 systems.

I ran my own training and consulting business (8 staff) for over 10 years.

Get in touch!



Contact me

If you have any questions feel free to contact me

10 + 8 =